rightsnet services
The welfare benefit system is complex and changing rapidly, and millions of people seek advice about benefits every year. So it’s no surprise that an increasing number of the charities and government bodies we work with need ongoing support to meet the demands on their services.
In response we’ve developed a number of cost-effective tools to help you keep up to date with welfare rights throughout the year, helping you give the right advice, first time, and improving the speed and quality of your services.
What services do we offer?
Our rightsnet services are brought to you by the team behind our award winning rightsnet website, the UK's No 1 source of the most up to date, high quality welfare benefits and tax credits information.
Our services are designed to be complementary, arming you with the skills and knowledge you need to offer quality advice in this complex area. They encompass a blended learning approach, helping you to build your skills and supporting you in solving your clients’ problems.
Our services can be tailored to your needs - just choose the ones which suit you best. They include -
- rightsnet - used daily by tens of thousands of advisers, our Nominet award winning website is the No1 source of high quality information about welfare benefits and tax credits; breaking news about debt, employment, housing and community care; and peer-to-peer support with client cases through our dedicated adviser discussion forums.
- rightsnet welfare rights training - we offer high quality training delivered by experienced advice workers, who contribute to the leading textbooks in this area. Our courses are Law Society Accredited and cover all aspects of the welfare benefits system and suit everyone from new to experienced staff.
- rightsnet workshops – delivered by our expert team of trainers, we offer a rolling programme of workshops on the latest welfare reforms; a series of half day case law updaters, and more.
- rightsnet email advice - we support frontline advice organisations through the provision of expert, user-friendly advice with welfare rights casework queries. Delivered by email, the service is available 5 days a week with guaranteed response times.
- rightsnet telephone advice - we offer quality assured welfare rights advice and casework support through our dedicated adviser telephone advice line for frontline staff.
- rightsnet publications - do you need to have an overview of the latest news in welfare rights? Our bi-monthly newsletter is a useful round-up up of welfare rights developments. We can also supply you with copies of our annual benefit rates materials.
Find out more:
For more information about rightsnet services, download our flier, or contact Shawn Mach, Lasa's Head of Social Welfare Law Services, on smach@lasa.org.uk or 020 7426 4483.