Frequently Asked Questions I am having difficulties downloading the PDF files on the website The icons on my screen do not look like the one's in the manual What will AIMS Cost? What are the system requirements for the software? Can we use AIMS on our wireless network? Can I see a demonstration of AIMS? What are the main features of AIMS? Email contact for queries I am having difficulty downloading the PDF files on the website The PDF files on the website are designed to work with Acrobat Reader version 5 or greater. Some computers with Acrobat Reader Version 4, may be able to download the files successfully, but it is recommended that you upgrade the version of Acrobat reader on your computer. This can be done by clicking on the link to the Acrobat reader website below, and then downloading the latest version of Acrobat reader available. Select English and then click on the latest full version of Acrobat Reader. The Icons on my screen do not look like the one's in the manual There seems to be one main reason for this happening, in most cases you will find that the graphics card you are using has less than 4MB of memory. You will need to upgrade the graphics card, nearly all cards sold on the market presently will have at least 8MB of memory and costs start from £25. Though the icons may not show properly, you should still have the functionality of the icons if you use the shortcut keys, i.e. Ctrl-S for Client Search, Ctrl-H for Client history etc. What will AIMS cost? For pricing of AIMS Core, AIMS Extra and AIMS Franchise (Access or SQL versions) see costs and ordering. The charges are the same for Networked or Non-networked agencies. What are the system requirements for the software? We recommend the following minimum specifications: Stand Alone 300MHz Processor, Pentium III or higher recommended 64MB of Ram Processor speed of 300mhz Win 98/ME/NT/2000/XP platforms 100MB of disk space 4MB Graphics Card or better MS Office 97 upward Acrobat Reader Version 5 upward Networks If the network configuration that you are intending to run AIMS over is other than that of client/server on a local area network please contact AIMS directly before ordering the software. Similarly, please contact us if you are intending to run AIMS with more than 15 users. Each Client machine on the network will need to satisfy the minimum specifications as described under Stand Alone above. The minimum specification recommended below is for a server on a local area network serving less than 15 clients. The details given are for the elements of the specification that affect the operation of AIMS. Processor/Cache 1.4Ghz with 512K cache Memory 512Mb PC133 Disk space 300Mb of disk space is required on the server Operating System Microsoft Windows 2000 SP2 / Novell Netware 5.1 SP2 (AIMS also works with Windows NT4) For SQL Server 2005 Standard Edition, Microsoft recommends the following: 600-megahertz (MHz) Pentium III-compatible or faster processor with 512MB RAM running Microsoft Windows 2000 Server with Service Pack (SP) 4, Windows 2000 Professional Edition with SP 4, Windows XP with SP 2, Windows Server 2003 Enterprise Edition, Standard Edition or Windows Small Business Server 2003 with SP 1. There should be at least 350 MB of available hard-disk space for the installation. For Firebird running on a Windows Server, the minimum recommended requirements are: Pentium 100Mhz with 64MB RAM running Windows NT 4.0 with Service Pack 6a, Windows 98/ME , Windows 2000 (SP1) / 2003 or Windows XP. There should be at least 12MB of hard-disk space available for the installation. Can we use AIMS on our wireless network? The use of AIMS over wireless networks is not recommended or supported. AIMS requires a permanent connection to the database. If the connection is intermittent, as is often the case with wireless networks, crashes and data loss may occur because AIMS tries to read some data and cannot connect to the database. These intermittent connections can cause Access databases to become corrupt if the connection is broken while data is being written to the database, because all the writing is done by the client machines (the user's computer). The Firebird and SQL Server versions of AIMS should not suffer from corruption because the server will not write to the database unless it receives a complete instruction from the client machine (the user's computer). However, what may happen is that AIMS is half-way through making a series of changes to a record when the connection drops and only half the changes are made. This could lead to orphaned records and other problems. The only safe network for AIMS is one that never drops a connection. You may be able to increase the chances of AIMS working on a wireless network by having the machines closer together, removing any sources of radio interference, etc. However we are unable to support the use of AIMS over wireless networks. If you have a wireless network it is recommended that computers requiring access to AIMS are connected to the network via Ethernet network cards and cable. For more information on wireless networks see: www.wireless-nets.com/papers/wireless_beware_impairments.htm (wireless networks and databases) www.lasa.org.uk/knowledgebase/pages/networkswireless.shtml (general information wireless networks) http://compnetworking.about.com/cs/homenetworking/a/homewiredless.htm (general information on pros and cons of wired Vs wired networks) Can I see a demonstration of AIMS? If you would like to see a Demonstration version of the database please email us with your address and contact details. The AIMS demo is a full working version of the database limited to 50 client records. What are the main features of AIMS? The system will enable advice and information providers to collect data relating to their service users, capturing details for social policy and reporting purposes, as well as offering a range of integrated functions designed to assist workers with their casework management. The system will provide a number of features designed to offer practical help and assistance in the delivery of quality assured services. For instance, those agencies seeking a Quality Mark under the Community Legal Service framework would find AIMS useful in meeting various audit reporting requirements, providing step by step procedures for dealing with client related problems and making and monitoring appropriate referrals, all within the LSC framework. For more information see the section "What will AIMS do?" Email contact for queries Email us with any questions you may have regarding AIMS and we will try and respond within 3 working days. Contact us on AIMS@lasa.org.uk.		AIMS software What will AIMS do? Costs and Ordering Download a Free Trial AIMS Training Alerts and Technical Updates Help Guides and Documentation for AIMS Users Reports AIMS Accessibility Guide Frequently asked questions AIMS team: Email: aims@lasa.org.uk Telephone: 020 7377 2806
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